Help us answer faster
- Give us your transaction reference and method first.
- Start with your account e-mail.
- Attach a screenshot of the error.
- Ask one question per message.
- Name the mission or bonus and the date if a reward is missing.
When to write to us by e-mail
Raise disputes, held payouts and account closures by e-mail so that you keep a dated record, and ask us for written confirmation whenever a chat answer differs from our terms.
Our FAQ
Our FAQ covers blocked and reopened accounts, passwords, the one-account rule, verification and the welcome bonus, so you can find most answers before you open the chat.
Frequently asked questions
When is your support open?
Around the clock, every day.
Which languages do you support?
English and German.
Where do I send my documents?
To kyc@casperbets.com.
How do I set a self-exclusion?
Through our support, for six months to five years.